1. What is Instagram?
Instagram is the most popular photo sharing application. It is available for iOS and Android. You can find out more from www.instagram.com
2. How does it work?
Once you click the Buy Now button, we will instruct you to login to your Instagram account. Once you're logged in, you will be able to select the photos that you want to print. Once you finish selecting the photos, simply click Add to Cart. Then follow the quick checkout process.
3. Payment and Currency
We accept all major Credit Cards and securely process all of our payments through PayPal. For more information please see: https://www.paypal.com
We use Australian Dollar as our currency. PayPal will automatically convert this into your local currency using their currency rates.
We ship our products worldwide for FREE. We uses Australia Post airmail for all our shipping. As per their guidelines, it takes between 3-10 business days for most mail to arrive. Some remote regions, holiday period or custom hold-up might cause some delay.
We will email you once your product has been shipped. Unfortunately, airmail can't be tracked. Please contact us if your product has not arrive within the estimated time.
You can find out about Australia Post here: www.auspost.com.au
5. Production time
Because we lovingly craft each of our products, please allow between 3-8 business days for us to craft your Origrami.
6. Geotagging or Photo Map
For Retroprint, we can only print the location of your photo if it's geo-tagged on your Instagram or if you include your photo in your photo map. For guidance on how to geo-tag your photos or to turn your Photo Map please see here: http://help.instagram.com/169549819835551
The map location printed is based on the actual geo-tag information of your photos. If there is no geo-tag information on your selected photo, we will not be able to print the photo map. Instead we will print 1 of 12 nicely designed backgrounds.
Photo map relies on the actual available map data from www.openstreetmap.org
Some remote locations might not have a fully accurate map information.
Map provider: © OpenStreetMap Contributors
7. Film Roll printing method
We digitally print our Film Roll on a transparent acetate film. It is NOT a chemical process as per traditional slide-film. Because of the transparent nature of the medium, any pure white colour will not be printed; it will be transparent.
8. Technical difficulties
Please email us at hello[atat]origrami[dotdot]com if you encounter any technical difficulties in using our website.
If possible please also explain the problem and include your browser name and version.
9. Other image source
Unfortunately we can only print Instagram photos at this stage. If you wish to print photos from your DSLR, Lomo, Film, Facebook photos or Flickr, your need to upload it to your Instagram first.
Please contact us within 1 hour of order placement if you wish to cancel your order. Unfortunately orders older than 1 hour cannot be cancelled.
We take great care in our products. If you encounter any problems please contact us. We'll do our best to fix it for you, or your money back.
12. Other questions
Please contact us at hello[atat]origrami[dotdot]com if you have other questions. We are here to help you.